Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Select the product you want, add it to your cart, then follow the secure checkout steps.
Once your order is confirmed, you will receive a confirmation email.
Can I change or cancel my order?
Yes, as long as your order has not yet been shipped.
Contact us promptly at:
I haven't received my confirmation email
Please check your "Junk" or "Spam" folder.
If you still cannot find it, contact our customer service team.
Delivery
Which countries do you deliver to?
We currently deliver to the following countries:
🇫🇷 France
🇧🇪 Belgium
🇨🇭 Switzerland
🇱🇺 Luxembourg
What are the delivery times?
Estimated delivery times are generally between 3 and 7 business days.
These times may vary depending on your location and the time of year.
How can I track my order?
As soon as your order has been shipped, you will receive an email containing your tracking number.
You can also track your package directly here:
My package is marked as delivered, but I haven't received it
We recommend that you:
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Check with your neighbors;
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Check your mailbox;
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Check the tracking information.
If you still cannot find your package, contact us promptly.
Products
Are the faucets compatible with my installation?
The majority of our faucets use standard fittings.
However, we invite you to check the dimensions and technical specifications listed on each product page before making your purchase.
Are the shower columns adjustable?
Depending on the model, some columns have an adjustable height.
All dimensions are specified on the product pages.
Are the products covered by a warranty?
Yes.
All our products are covered by the legal warranties provided by French regulations.
Are the product colors true to the photos?
We do our best to represent our products accurately.
However, slight variations may occur depending on your screen settings.
Can I install the product myself?
Yes for certain products.
However, for sanitary and plumbing equipment, we recommend the assistance of a qualified professional to ensure a compliant installation.
Returns and refunds
Can I return a product?
Yes.
You have 30 business days after receiving your order to submit a return request.
The product must be:
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Unused;
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Uninstalled;
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In its original condition;
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Accompanied by its original packaging.
Who pays the return shipping costs?
Return shipping costs are the responsibility of the customer.
However, if you receive a defective, damaged, or incorrect product, Olverton will cover the return shipping costs once your request has been approved.
Can I return a product that has already been installed?
No.
Products that have been installed, used, or modified after delivery are not eligible for a refund, except in the event of a proven defect.
When will I receive my refund?
Once your return has been received and inspected, the refund is generally issued within a maximum of 30 business days.
You will receive a confirmation email.
Payment
What payment methods do you accept?
We accept:
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Visa
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Mastercard
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American Express
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Apple Pay
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PayPal
- Klarna
Is payment secure?
Yes.
All transactions are protected by the security systems of Shopify Payments and its partners.
No banking data is stored on our site.
Customer Service
How can I contact Olverton?
📩 Email: support@olverton.com
📞 Phone: 01 84 16 45 42
What are your hours?
Our customer service team is available:
🕘 Monday to Friday
🕕 9:00 a.m. to 6:00 p.m.
How long does it take to receive a response?
We generally respond within 24 to 48 business hours.
To speed up the processing of your request, please include your order number in your message.
