Thank you for shopping at Olverton.
We are committed to providing all our customers with a secure, transparent, and reliable payment experience.
Please read our payment policy carefully to understand how transactions are processed on our website.
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1) Accepted Payment Methods
We accept the following payment methods (subject to availability at the time of payment):
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Shop Pay
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Credit/debit card (Visa, MasterCard, American Express)
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Apple Pay
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PayPal
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Bancontact
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Klarna (installments or pay later, subject to eligibility)
The available methods may vary depending on:
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the customer's country;
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the device used;
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the browser;
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the payment provider's terms and conditions.
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2) Payment Currency
All transactions made on our website are processed in euros (EUR €).
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3) Payment Authorization and Charging
Your payment is authorized at the time of order and then charged using the selected payment method, usually immediately after your order is confirmed.
If the payment is declined or flagged as potentially fraudulent by our security systems or payment providers:
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the order will not be processed;
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you will be automatically notified;
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you may be asked to use a different payment method.
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4) Order Verification
For security, fraud prevention, and compliance reasons, Olverton may perform certain checks before shipping.
These may include:
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verifying the email address;
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confirming the delivery address;
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requesting additional information in certain specific cases.
We reserve the right to cancel any order that does not pass our verification process.
In such cases, a full refund will be issued.
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5) Failed or Canceled Payments
If your payment fails or is canceled:
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your order will not be confirmed;
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no products will be shipped;
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you will need to try paying again.
If funds have been debited without an order confirmation, please contact our customer service team promptly:
📞 +33 6 16 51 70 09
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6) Cancellation and Refunds
Order Cancellation
If you wish to cancel your order after payment, please contact our customer service team as soon as possible.
We will do our best to intervene before the package is shipped.
If the order has already been shipped, please refer to our returns and refunds policy.
Refunds
Refunds are issued once the return has been approved in accordance with our returns and refunds policy.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
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7) Fraud Prevention
To protect our customers and prevent fraudulent activity, Olverton reserves the right to perform security checks on certain transactions.
Additional information may be requested for orders considered high-risk.
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8) Payment Security
Payments made on the website are secured through specialized providers that comply with current security standards.
Olverton never stores customers' full banking details.
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9) Contact
For any questions regarding a payment or transaction:
📞 +33 6 16 51 70 09
Olverton
60 Rue François Ier
75008 Paris
France
