TERMS AND CONDITIONS OF SALE
These Terms of Sale ("the Terms") govern the sale of products offered on the website:
By placing an order on the Site, you acknowledge that you have read, understood, and accepted these Terms.
1. Scope
These Terms apply to all orders and purchases made on the Site.
Olverton reserves the right to modify these Terms at any time. New terms will take effect upon publication on the Site.
Use of the Site implies acceptance of these Terms.
2. Prices and Payment
Prices displayed on the Site are shown in euros (€) and include applicable taxes.
We reserve the right to change prices at any time without notice.
Products are billed based on the rates in effect at the time the order is confirmed.
3. Order Acceptance
Orders are only considered accepted after a confirmation email has been sent.
We reserve the right to cancel or refuse any order, in particular in cases of:
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suspicious or fraudulent activity;
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incomplete or incorrect information;
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previous disputes with the customer;
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exceptional unavailability of a product.
The customer will be informed by email in the event of cancellation or refusal.
4. Delivery
Our delivery services are currently available in France.
Estimated Times
Processing time before shipping:
1 to 2 business days
Transit time after shipping:
2 to 5 business days
Estimated total delivery time:
3 to 7 business days
Delivery times may be extended in the event of force majeure, logistical disruptions, strikes, or exceptional weather conditions.
5. Use of Products
Products sold on the Site must be used in accordance with their intended purpose.
Any improper, dangerous, illegal, or unsafe use contrary to the manufacturer's recommendations is the sole responsibility of the user.
6. Withdrawal Policy
Unless otherwise stated on the product page, products may be returned in accordance with our Returns and Refunds Policy.
The customer has 30 business days from the receipt of the product to exercise their right of withdrawal in accordance with the conditions provided by our return policy.
7. Payment Methods
We accept the following payment methods:
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Visa
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Mastercard
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American Express
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Apple Pay
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PayPal
- Klarna
Transactions are secured via Shopify's payment solutions and those of its partners.
8. Refunds
Refund timeframe
Refunds are processed within 30 business days after receipt and inspection of the returned product.
Refund conditions
The product must be:
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unused;
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undamaged;
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returned in its original packaging, where applicable.
Defective, damaged, or incorrectly received products may be eligible for a refund or replacement after inspection.
Refund method
Refunds are issued via the same payment method used at the time of purchase.
If we suspect fraudulent activity, we may suspend or refuse to process an order in accordance with applicable regulations.
9. Liability
Olverton cannot be held liable for indirect damages, loss of income, loss of data, or harm resulting from the use of the products or the Site.
Olverton's liability is limited to the amount of the order concerned.
10. Governing Law
These Terms of Sale are governed by French law.
In the event of a dispute, the parties will first seek an amicable solution.
Failing an amicable agreement, the competent French courts shall have exclusive jurisdiction.
Contact Information
We respond to all requests within 24 business hours.
Trade name: Olverton
Legal form: SASU
Telephone: +33 6 16 51 70 09
Email: support@olverton.com
Address:
60 Rue François Ier
75008 Paris
France
SIREN: 989 435 904
SIRET: 989 435 904 00010
VAT: FR54 989435904
APE code: 47.91B
Business structure: E-commerce
Business sector:
Online sale of sanitary equipment, faucets, sinks, shower columns, and accessories for the kitchen and bathroom.
Customer service:
Monday to Friday from 8 a.m. to 6 p.m.
