This Privacy Policy explains how Olverton collects, uses and protects your personal information when you visit our website:
or when you use our services, make a purchase or contact our customer service.
For the purposes of this policy, the terms “you”, “your” and “yours” refer to any user of the site, customer or visitor.
Changes to this policy
We may update this Privacy Policy at any time to reflect changes in our practices, applicable legislation or our services.
The updated version will be published directly on our website.
Personal information we collect
Depending on your use of the site, we may collect the following categories of information:
Information provided directly by you
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First and last name
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Postal address
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Email address
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Phone number
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Billing address
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Delivery address
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Information about your orders
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Communications with our customer service
Information collected automatically
When you browse our site, certain data may be collected automatically:
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IP address
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Device type
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Browser used
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Pages viewed
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Time spent on the site
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Traffic source
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Browsing data
This information is collected, in particular, via cookies and similar technologies.
How we use your data
We use your personal data to:
Fulfill your orders
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Process your purchases
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Manage payments
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Arrange shipments
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Provide order tracking
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Manage returns and refunds
Provide customer support
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Respond to your requests
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Process complaints
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Improve your user experience
Marketing and communication
With your consent, where required, we may:
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Send newsletters
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Communicate promotional offers
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Distribute information about our products
You can unsubscribe at any time using the link in our emails.
Security and fraud prevention
We use certain information to:
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Detect fraudulent activity
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Secure payments
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Prevent abuse
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Protect our customers
Third-party providers and services
We work with various providers to operate our business.
Your data may be shared with:
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Shopify
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Payment providers
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Carriers
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Order tracking solutions
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Marketing and analytics tools
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Technical providers necessary for the operation of the site
These partners only have access to the data necessary to provide their services.
Cookies
Like most e-commerce websites, Olverton uses cookies to:
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Ensure the proper functioning of the site;
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Remember your preferences;
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Improve your user experience;
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Analyze traffic;
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Measure marketing performance.
You can change your preferences at any time via your browser settings or the consent banner.
To learn more about the cookies used by Shopify:
https://www.shopify.com/legal/cookies
Retention period
We only retain your personal data for as long as necessary:
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to provide the services;
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to manage customer relationships;
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to comply with our legal and accounting obligations;
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to resolve any disputes.
Your rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights, among others:
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Right of access;
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Right to rectification;
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Right to erasure;
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Right to restriction of processing;
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Right to data portability;
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Right to object;
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Right to withdraw your consent at any time.
Any request can be sent to:
Data security
We implement technical and organizational measures designed to protect your data against:
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unauthorized access;
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loss;
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disclosure;
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alteration;
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misuse.
However, no security system can guarantee absolute protection.
Third-party websites
Our website may contain links to external websites.
We are not responsible for the content, practices or privacy policies of these third-party websites.
We recommend that you review their own policies before use.
Complaints
If you believe that your data protection rights are not being respected, you can file a complaint with the CNIL:
Contact
We generally respond to all requests within 24 business hours.
Trading name: Olverton
Legal form: SASU
Phone: +33 6 16 51 70 09
Email: support@olverton.com
Address:
60 Rue François Ier
75008 Paris
France
SIREN: 989 435 904
SIRET: 989 435 904 00010
VAT: FR54 989435904
APE code: 47.91B
Business activity: E-commerce
Field of activity:
Online sale of sanitary equipment, faucets, sinks, shower columns and accessories for the kitchen and bathroom.
