This policy is designed to clearly inform you about our shipping procedures.
By ordering from Olverton, you agree to the terms described below.
At Olverton, we do everything we can to offer you a simple, reliable, and transparent shopping experience.
Shipping costs
No hidden fees
All costs associated with your order, including any delivery fees and applicable taxes, are clearly indicated before payment is confirmed.
Delivery area
Our delivery services are currently available in mainland France, Switzerland, Belgium, and Luxembourg.
We do not offer international delivery at this time.
Estimated delivery times
Processing time
1 to 2 business days
(Monday to Friday)
Transit time
2 to 5 business days
(Monday to Friday)
Estimated total time
3 to 7 business days
Delivery times may be extended in exceptional circumstances beyond our control, such as:
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carrier strikes;
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logistical disruptions;
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exceptional weather conditions;
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periods of high activity.
For any questions regarding a specific delivery area, contact our team at:
Shipping confirmation
Once your order has shipped, you will receive an email containing:
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shipping confirmation;
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your tracking number;
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the information needed to track your package.
We partner with reputable carriers to ensure fast and reliable delivery.
Orders placed on weekends
Orders placed on Saturday, Sunday, or public holidays are processed starting the next business day.
Order tracking
Tracking information
You will automatically receive an email containing your package's tracking information.
Tracking on our website
You can also track your order directly on our dedicated page:
https://olverton.com/apps/parcelpanel
Support
Our customer service team remains available to answer any questions regarding your order tracking.
Changing the delivery address
Please carefully check the delivery address when placing your order.
Once the order has shipped, it is generally no longer possible to change the delivery address.
Order cancellation
If you change your mind, we may accept a cancellation before the order has shipped.
We recommend contacting us within 12 hours of making your purchase.
Once the order has shipped, any request must follow our return procedure.
For more information, please see our Returns and Refunds Policy.
Packages damaged during transit
If your package arrives visibly damaged:
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refuse delivery when possible;
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take photos of the package;
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contact our customer service team immediately.
If you discover the damage after receiving it:
Please send us photographs of the package and the products concerned so that we can process your case quickly.
Missing product
If your order is marked as delivered but a product is missing, contact our customer service team immediately.
An investigation may be opened with the carrier to determine the cause of the problem.
Products not matching the description
We do everything we can to provide accurate and detailed descriptions of our products.
If the product received does not match the description on our website, you can contact our customer service team to find a suitable solution, including a return or refund if necessary.
Return policy
We accept returns in accordance with our Returns and Refunds Policy.
Our return period is 30 business days from the date you receive the product.
For any request:
Contact information
We generally respond to all requests within 24 business hours.
Trade name: Olverton
Legal form: SASU
Telephone: +33 6 16 51 70 09
Email: support@olverton.com
Address:
60 Rue François Ier
75008 Paris
France
SIREN: 989 435 904
SIRET: 989 435 904 00010
VAT: FR54 989435904
APE code: 47.91B
Business structure: E-commerce
Field of activity:
Online sale of sanitary equipment, faucets, sinks, shower columns, and accessories for the kitchen and bathroom.
Customer service:
Monday to Friday from 8 a.m. to 6 p.m.
