We have a 30 business day return policy, which means you have 30 days from the receipt of your order to request a return.
To be eligible for a return, your item must be:
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In the same condition as when you received it;
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Unused;
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Uninstalled;
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In its original packaging;
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Accompanied by proof of purchase.
To make a return request, please contact our team at:
specifying the reason for your request.
If your return is accepted, we will provide you with the necessary instructions to return your order.
Items returned without a prior request cannot be accepted.
For any questions regarding returns:
Return shipping costs
Return shipping costs are borne by the customer.
The customer is free to choose the carrier of their choice to return the product.
No restocking fee will be applied.
However, if the product received is defective, damaged during delivery, or does not match the order placed, Olverton will cover the return shipping costs after the case is validated by our customer service.
Specific return and refund conditions
Change of mind
If you change your mind after your purchase, you can return your product within 30 business days provided that it is:
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unused;
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uninstalled;
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undamaged;
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in its original packaging.
Return shipping costs remain the responsibility of the customer.
Defective product
If you receive a defective product, contact our customer service as soon as possible, ideally within 48 hours of receipt.
Olverton will cover the return shipping costs after the case is validated and will offer:
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a replacement;
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or a full refund depending on the situation.
Product damaged during delivery
If your product arrives damaged, please send us photographs within 48 hours of receipt.
After verification, Olverton will cover the return shipping costs and offer a suitable solution.
Incorrect product received
If you receive a product different from the one ordered, contact us within 48 hours of receipt.
Olverton will cover the return shipping costs and arrange the shipment of the correct product or a refund.
Product not received
If your order was never received, contact us as soon as possible so that we can open an investigation with the carrier.
If the package is declared lost, we will offer:
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a full refund;
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or a new shipment depending on your preference.
Cancellation after ordering
Orders can be canceled before they are shipped.
If the order has already been shipped, the standard return procedure must be followed after receiving the product.
Any return shipping costs will remain the responsibility of the customer.
Damaged or defective products
If you notice a defect or damage after receipt:
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Contact our customer service;
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Provide photos or videos of the problem;
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Wait for validation from our team.
After inspecting the case, we will proceed with a replacement or a full refund when the request is approved.
Undamaged products
You can return an unused and uninstalled product within 30 business days after receipt.
The product must be returned in its original packaging.
Return shipping costs remain the responsibility of the customer.
Exceptions
Personalized or custom-made products cannot be returned or refunded, except in the case of a manufacturing defect.
Products that have been installed, modified, or damaged after receipt are not eligible for a refund.
Exchanges
Exchanges are accepted.
The fastest procedure is to:
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Return the original product;
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Obtain return validation;
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Place a new order for the desired item.
Return shipping costs related to an exchange for personal reasons remain the responsibility of the customer.
Timeframes
Return timeframe
Returns must be reported and shipped within 30 business days following the receipt of the product.
Refund timeframe
The refund is processed within a maximum of 14 business days after receipt and inspection of the returned product.
A confirmation will be sent to you by email.
Refund conditions
The refund is approved when:
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the product is returned in its original condition;
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it has not been used;
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it has not been installed;
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its original packaging is present when applicable.
Refund method
Refunds are issued to the payment method used at the time of the order.
Return address
Olverton
60 Rue François Ier
75008 Paris
France
Questions?
We generally respond to all requests within 24 to 48 business hours.
Trade name: Olverton
Legal form: SASU
Phone: +33 6 16 51 70 09
Email: support@olverton.com
Physical address:
60 Rue François Ier
75008 Paris
France
SIREN: 989 435 904
SIRET: 989 435 904 00010
VAT: FR54 989435904
APE code: 47.91B
Form of business: E-commerce
Field of activity:
Online sale of sanitary equipment, faucets, sinks, shower columns, and accessories for the kitchen and bathroom.
Customer service:
Monday to Friday from 9 a.m. to 6 p.m.
